Refund Policy

You can cancel your subscription at any time from "Manage billing" on your account page. Cancelling stops future renewals.

After you cancel, you keep full access until the end of the billing period you've already paid for (or until the end of your free trial). Your plan then ends and you won't be charged again.

We don't offer refunds or credits for partial periods, unused time, or downgrades during a period. If you cancel during your free trial, you're never charged.

Consumers in the EU normally have 14 days to withdraw from an online contract. Because Crafter is a digital service that starts immediately, at checkout we ask for your explicit consent to start the service right away and your acknowledgement that you lose the right of withdrawal once it starts. We record this consent with your subscription.

If you did not give this consent, you may withdraw within 14 days of subscribing by emailing hello@crafterlabs.app.

Unused top-up credits may be refunded within 14 days of purchase under the EU right of withdrawal, provided they have not been used. After use, or after 14 days, top-ups are non-refundable except where required by law. Contact hello@crafterlabs.app to request a refund. Consent to start your subscription immediately does not remove this unused-top-up right.

If you were charged in error (for example, a duplicate charge), contact hello@crafterlabs.app and we'll refund the incorrect amount in full. This doesn't affect your statutory rights.